At Aliza Pet Mart, customer satisfaction is our priority.
Return Eligibility
You may request a return or replacement if:
- You received a damaged product
- You received the wrong item
- The product is defective upon arrival
Return Conditions
- Return requests must be made within 3 days of receiving the product
- Product must be unused and in original packaging
- Proof of purchase/order ID is required
Non-Returnable Items
The following items may not be eligible for return:
- Opened pet food
- Used pet accessories
- Hygiene-related items
- Discounted or clearance products
Refund Process
After inspection and approval:
- Refunds will be processed within 7 working days
- Refunds may be sent via original payment method or mobile banking
Shipping Charges
Delivery charges are generally non-refundable unless the issue was caused by us.
Order Cancellation
Orders may be cancelled before shipment confirmation.
Contact for Returns
For refund or return assistance:
Aliza Pet Mart Support